Orders & Shipping
Do you ship worldwide?
Yes! We ship to over 20+ countries worldwide. From Tokyo to Toronto, our art finds its way onto walls everywhere.
How long does shipping take?
Processing: 1-2 business days.
Delivery:
USA: 2-3 business days
Europe: 5-10 business days
Asia-Pacific: 5-10 business days
Rest of the world: 10-14 business days
(Shipping times may vary slightly depending on your location.)
Do you offer free shipping?
Yes — all orders include free worldwide shipping.
Will I get a tracking number?
Absolutely. As soon as your order ships, you’ll receive an email with tracking details.
Returns & Exchanges
What is your return policy?
We offer 30-day returns. If you’re not satisfied, just send it back — no questions asked.
What if my order arrives damaged?
No worries — if your art arrives damaged or defective, we’ll replace it free of charge. Just contact us with photos within 7 days of delivery.
Product & Quality
What makes your posters different?
Our posters are printed on museum-grade, heavyweight matte paper with archival inks for rich, lasting color. Each piece is inspected before shipping.
Do you offer frames?
Yes, selected sizes are available with premium black wood frames. Frames come ready-to-hang.
Will the colors look the same in real life?
Yes — we use professional-grade printers calibrated for accuracy. Slight variations may occur due to screen settings, but what you receive is true to the design.
Payments & Orders
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay.
Can I cancel or change my order?
You can request a cancellation or change within 12 hours of placing your order. After production begins, we can’t guarantee changes.
Do you charge customs or duties?
Some countries may apply import fees — these are the customer’s responsibility. Please check your local regulations.
Other Questions
Can I suggest a design?
Yes! That’s what our Fan’s Garage is for — submit your ideas and you might see them turned into the next Zenkai Originals drop.
Do you work with businesses or collabs?
Yes — we welcome collaborations and bulk orders. Contact us at cs@zenkaioriginals.com.